Big Data & Machine Learning 1 “How much is this car worth?” 2 3 5 6 7 8 9 10 11 12 13 14 15 16 17 Big Data & Machine Learning 1 “Thanks to the Google Cloud Platform, Ocado was able to use 2 the power of cloud computing and train our models in parallel.” 3 5 6 7 “Hi Ocado, 8 I love your website. I have children so it’s 9 easier for me to do the shopping online. 10 Many thanks for saving my time! 11 Regards” 12 Improves natural 13 language processing 14 of customer service Feedback Customer is happy 15 claims 16 17 65